How is everyone? I hope all have had a safe and happy New Year so far. You may have noticed a "Part One" in the title, a first on Unleashed Truth. I won't give away the spoiler, but trust me, breaking this down into separate parts is warranted.
Before I go any further, I'd like to say the following:
1. If you haven't had this customer service experience with this company, cool. I'm only sharing what I experienced.
2. If you are an individual who works with this company, continue your hustle. My review will solely focus on their customer service as it pertains to conflict resolution.
3. I am all for supporting small businesses. However, small businesses should be held to the same standard in delivering prompt customer service. I believe even more so if they want to keep customers.
Now that the PSAs are out of the way, let's continue.
One way that I decompress is by playing games on my tablet. With some games, they have advertisements. Sure, I could just pay extra money to have no ads at all, but most games I don't play frequently enough to warrant the spend.
Most of the advertisements in December revolved around bras and shapewear. It felt as if my devices had been spying on me because I was talking to Mini Truth about that very topic. After being bombarded with advertisements on video games and seeing videos on Facebook and Instagram, I opted to try three brands: Understance, ShapeLx, and Hey Shape.
Note: I will cover Understance and ShapeLx sometime later. My focus will be on the 3rd company.
Upon receiving my order, I was dissatisfied with two of the five bodysuits. Although the website and the individuals advertising the brand said to size down for "extra snatch", some bodysuit styles had less stretch than others, meaning it would be better to order one's original size.
After thinking it over, I concluded that it made no sense for me to keep them since the colors I ordered were not staples in my wardrobe.
When I visited the website, they had a link where one could go to a "return portal." (It has since been taken down.) I was provided an e-mail address to use instead.
I contacted them on December 10th.
I also contacted them on Facebook but received their message that "they don't offer support via Messenger/Instagram DM".
I get a response very late on December 11th.

It was annoying that they just wouldn't let me return the product for a refund as opposed to a blanket 20% refund, which doesn't cover the cost of the bodysuits.
However, since this was during the Christmas season, I did not want to (a) go back and forth over the issue or (b) pay out of my pocket to return the product, even if I had opted for the exchange.
Begrudgingly, I responded to Elizabeth and expressed that I wanted Option 1. This was December 12th.
I never got an acknowledgment from Elizabeth.
In other words, I was left on read.
On December 14th, I e-mailed Elizabeth letting her know I never received a response as to when my partial refund would be processed. On December 15th, I got a response from a new representative named Britney.
Since it appeared that Britney was handling this herself, I believed the refund process would be expedited. Why would she imply that she's in correspondence with the finance team?
I didn't hear back that day or the next day.
I have noticed a pattern of the company's customer service representatives being nonresponsive for days, and my patience has been tested. I have this sinking feeling that not only am I stuck with the product but also not getting any refund.
Otherwise, why is it taking so long to give me a partial refund?
Now, this involves more than the money. It's also about poor customer service and principle.
Does Britney finally take action?
Does another customer service representative respond with more promises?
Or do I have to take the next steps?
Stay tuned for Part 2.
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